IKON Office Solutions/Ricoh creates and sells office equipment to major corporations as well as small privately-owned businesses throughout the USA. When a copier goes down, a customer needs to get it up and running as quickly as possible.
In order to give their customers a better experience and service, we developed a new, robust Customer Resource Portal where customers can access their account information, request service and interact with IKON/Ricoh on a different level – at their convenience.
Working in conjunction with IKON’s internal team, we developed the strategic rationale for how the site should perform and designed the Web site. The site needed to work within existing internal database systems, so functionality was critical both for user experience and functionality.
MyRicoh.com has gone live with expanded roll-out scheduled for early 2012.