Customer Web Portal Development Customer Resource Portal

IKON Office Solutions/Ricoh creates and sells office equipment to major corporations as well as small privately-owned businesses throughout the USA. When a copier goes down, a customer needs to get it up and running as quickly as possible.

In order to give their customers a better experience and service, we developed a new, robust Customer Resource Portal where customers can access their account information, request service and interact with IKON/Ricoh on a different level – at their convenience.

Working in conjunction with IKON’s internal team, we developed the strategic rationale for how the site should perform and designed the Web site. The site needed to work within existing internal database systems, so functionality was critical both for user experience and functionality. has gone live with expanded roll-out scheduled for early 2012.


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3959 Welsh Road #328
Willow Grove, PA 19090

215.885.3351 - office
215.885.3352 - fax
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“We needed a very large project managed and implemented in a short time. We didn’t have the available resources and hired Active Integrated. You instantly took control of the entire project. You worked with key team members and turned around a 300-page study in just 3 months — including creating and implementing a new promotion plan! We more than got our money’s worth, and look forward to a long and mutually prosperous relationship with Active Integrated.”
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